Claims Policy

At PurpleDOT Enterprises Ltd, we are committed to providing reliable and efficient shipping services. While we take all reasonable steps to ensure the safe handling of shipments, logistics operations involve multiple parties and inherent risks.

This Claims Policy outlines the conditions under which claims may be submitted and the extent of PurpleDOT’s liability.

1. Use of Third-Party Providers

PurpleDOT utilizes third-party warehouses, carriers, and logistics partners to support its service delivery.

By using our services, customers acknowledge and agree that:

• These third parties are independent service providers involved in the handling, storage, and transportation of shipments
• PurpleDOT does not have full control over the operations or actions of these third parties
• PurpleDOT shall not be held liable for any loss, damage, delay, or misplacement of packages resulting from the actions, omissions, or failures of third-party providers

2. Insurance & Risk Assumption

• Shipments handled by PurpleDOT are generally uninsured unless explicitly requested and paid for by the customer
• Customers shipping items without insurance do so entirely at their own risk
• It is the customer’s responsibility to request insurance for high-value items prior to shipment arrival

Where insurance is requested, PurpleDOT acts solely as a facilitator of insurance coverage through third-party providers and is not an insurer, underwriter, or insurance provider.

Accordingly:

• Any insurance coverage is subject to the terms, conditions, and limitations of the third-party insurer
• Customers are responsible for reviewing and understanding the terms of any insurance coverage selected
• PurpleDOT does not guarantee approval of insurance claims or payout amounts
• PurpleDOT shall not be liable for any decisions made by the insurer, including claim denials or partial settlements

3. Eligibility for Filing a Claim

Customers may submit a claim only if ALL the following conditions are met:

• The shipment was received, scanned, and confirmed in PurpleDOT’s warehouse system
• The package was correctly addressed, including:
• Full U.S. shipping address
• Company name in Address Line 2
• Customer account number
• The reported issue occurred while the package was in the confirmed custody of PurpleDOT

4. Non-Liability / Exclusions

PurpleDOT Enterprises Ltd shall not be liable (in whole or in part) for:

• Packages not scanned or confirmed as received at our warehouse
• Loss or damage caused by third-party warehouses, airlines, or carriers
• Customs inspections, seizures, or delays
• Improper or insufficient packaging
• Operational delays due to workload, staffing, or external disruptions
• Acts of God (e.g., weather events, natural disasters)
• Customer-requested shipment changes after processing
• Any circumstance outside of PurpleDOT’s reasonable control

5. Liability Limitation

For uninsured shipments, PurpleDOT’s maximum liability is limited to:

USD $50 or the declared value (whichever is lower)

• Packages valued above USD $50 are shipped at the customer’s own risk unless insured
• PurpleDOT does not guarantee reimbursement, replacement, or full compensation for:
• High-value items (over USD $50)
• Electronics, luxury goods, or fragile items without insurance

6. Filing a Claim

To initiate a claim:

• Claims must be submitted within 3 days of:
• Delivery date, or
• Expected delivery date
• Claims must be submitted via:
• Email: info@purpledotlogistics.com, or
• WhatsApp Customer Service

Required Documentation:

• Invoice / Proof of Purchase (mandatory)
• Photos of the package and contents (if applicable)
• Order confirmation
• Any additional supporting evidence

Claims submitted without sufficient documentation may be denied.

PurpleDOT reserves the right to reject or defer claims where multiple submissions are made within a short period pending investigation.

7. Evaluation of Claims

All claims will be reviewed and investigated, including (and may be consolidated where applicable):

• Verification of warehouse records and tracking logs
• Review of submitted documentation
• Determination of custody and responsibility

8. Multiple Claims & Fraud Prevention

PurpleDOT reserves the right to investigate, limit, suspend, or deny claims where:

• Multiple claims are submitted by the same customer within a short period
• Claims involve multiple packages reported as lost, missing, or damaged within the same timeframe
• Claims relate to packages that were not consolidated or processed together
• A pattern of claims suggests potential misuse, abuse, or fraudulent activity

In such cases, PurpleDOT may:

• Treat multiple claims as a single consolidated investigation
• Require additional verification, including but not limited to:
• Proof of purchase
• Proof of delivery to the warehouse
• Identity verification
• Delay processing timelines where necessary to complete a full review

PurpleDOT further reserves the right to suspend accounts, refuse future claims, or deny claims in full or in part where suspicious or abusive patterns are identified.

9. Claim Resolution

Customers will be notified of the outcome within 5–7 business days.

Possible outcomes include:

• Approved compensation (subject to liability limits)
• Partial reimbursement
• Repair or replacement (where applicable)
• Claim denial

All reimbursements are strictly subject to the liability cap outlined above.

10. Final Determination

All claim decisions made by PurpleDOT Enterprises Ltd are final and binding.

PurpleDOT reserves the right to request additional information during the review process prior to issuing a final decision. Once a determination has been communicated, no further review or reconsideration will be undertaken.

11. Acknowledgement

By using PurpleDOT services, you acknowledge and agree to this Claims Policy, including:

• Liability limitations
• Use of third-party logistics providers
• Insurance requirements and risk assumptions